Dr Eldridge van der Westhuizen
An ICT Specialist with over 20 years experience. Passionate about education and how ICT can enhance teaching and learning.
Current professional activity
- Digi-Face IT Architect & Engineer – Nelson Mandela University
Slogan about myself
CONTACT
PROFESSIONAL
Port Elizabeth
South Africa
Phone: +27828298514
Mobile: +27828298514
PRIVATE
Port Elizabeth
South Africa
My Professional Experiences
Director: Information Technology Support Services
Durban University of Technology
01/07/2020 until 31/12/2020
To oversee the design, development and implementation of a comprehensive set of IT policies, plans, procedures and systems for all areas of ICT....
To oversee the design, development and implementation of a comprehensive set of IT policies, plans, procedures and systems for all areas of ICT. The aim is to ensure both excellent customer service and alignment of the objectives of the IT function of those with the DUTDeputy Director: ICT Service Delivery
Nelson Mandela University
01/05/2015 until 30/06/2020
- Effectively manage all ICT Service Delivery staff in delivering a speedy and efficient IT service to campus users. - Coach and mentor...
- Effectively manage all ICT Service Delivery staff in delivering a speedy and efficient IT service to campus users.- Coach and mentor staff to achieve agreed performance targets and ensure that individual performance measures/agreements are in place
- Maintain high performing service support functions including a Centralised Help Desk, Desktop Support, Student Computing Support
- Owner of the Incident, Request, SLA, Service Catalogue, Change Management, End-User Device Lifecycle Management and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
- Deliver on strategic objectives using the technical, operational systems and solutions developed by ICT Services
- Work with the various internal stakeholders to evolve standards for hardware, software and security in the desktop environment
- Provide a single point of escalation to the campus user community for all ICT services
- Build and maintain strong and productive relationship with Campus stakeholders
- Promote and champion ICT services to the Campus IT user community
- Ensure timely, concise and effective communication with campus stakeholders regarding Service outages, Interruptions and Service improvements
- Plan, compile, manage and execute the ICT Service Delivery budget
- Identify potential and actual risk, ensuring appropriate documentation, reporting and communication.
Managing Director
Elpro Technology
01/05/2006 until 30/04/2016
Owner and founder of IT Company providing Information Technology services to the Eastern Cape region in South Africa. Day to day activities include...
Owner and founder of IT Company providing Information Technology services to the Eastern Cape region in South Africa. Day to day activities include performing technical duties at outsourced clients, generating quotes and invoices, monthly budgeting and forecasting, payroll, managing multiple budget accounts, liaising with clients about their needs and requirements and proposing solutions, implementing proposed solutions, post implementation follow up, scheduling and chairing meetings, etc.Systems Engineer
Nelson Mandela University
01/02/2002 until 30/04/2006
Responsible for the admin and running of all Linux/Unix systems, as well as all database systems at the university. Manage the perimeter security...
Responsible for the admin and running of all Linux/Unix systems, as well as all database systems at the university. Manage the perimeter security of the institution.Systems Administrator
General Motors
01/10/2001 until 31/01/2002
Lotus Domino Administration. HTML, MS Access and SQL programming. Manipulating data in MS Excel. Development work in SAP.
Lotus Domino Administration. HTML, MS Access and SQL programming. Manipulating data in MS Excel. Development work in SAP.Technical Support Specialist
Goodyear
01/12/1998 until 30/09/2001
Administrate Microsoft NT Servers. Maintain PC-based network. Support PC users. Install PC Software and Hardware. Troubleshoot PC-related problems. Evaluate new products.
Administrate Microsoft NT Servers. Maintain PC-based network. Support PC users. Install PC Software and Hardware. Troubleshoot PC-related problems. Evaluate new products.Languages Rating 1-10
Qualifications
Information Technology
Nelson Mandela University - PhD
01/01/2018 until 17/03/2023
Publications and Projects
Publications
A framework for personal health records in online social networking
Since the early 20th century, the view has developed that high quality health care can be delivered only when all the pertinent data about the health of a patient is available to the clinician. Various types of health records have...
