Eldridge van der Westhuizen

An ICT Specialist with over 20 years experience. Passionate about education and how ICT can enhance teaching and learning.

Port Elizabeth, South Africa

Current professional activity

  • Digiface IT Administrator – Nelson Mandela University

Slogan about myself

Be yourself - everyone else is taken.

CONTACT


PROFESSIONAL


Port Elizabeth

South Africa

Phone: +27828298514
Mobile: +27828298514

eldridge@elprotech.co.za

PRIVATE


Port Elizabeth

South Africa

My Professional Experiences

Director: Information Technology Support Services
Durban University of Technology
01/07/2020 until 31/12/2020

To oversee the design, development and implementation of a comprehensive set of IT policies, plans, procedures and systems for all areas of ICT.... To oversee the design, development and implementation of a comprehensive set of IT policies, plans, procedures and systems for all areas of ICT. The aim is to ensure both excellent customer service and alignment of the objectives of the IT function of those with the DUT

Deputy Director: ICT Service Delivery
Nelson Mandela University
01/05/2015 until 30/06/2020

- Effectively manage all ICT Service Delivery staff in delivering a speedy and efficient IT service to campus users. - Coach and mentor... - Effectively manage all ICT Service Delivery staff in delivering a speedy and efficient IT service to campus users.
- Coach and mentor staff to achieve agreed performance targets and ensure that individual performance measures/agreements are in place
- Maintain high performing service support functions including a Centralised Help Desk, Desktop Support, Student Computing Support
- Owner of the Incident, Request, SLA, Service Catalogue, Change Management, End-User Device Lifecycle Management and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
- Deliver on strategic objectives using the technical, operational systems and solutions developed by ICT Services
- Work with the various internal stakeholders to evolve standards for hardware, software and security in the desktop environment
- Provide a single point of escalation to the campus user community for all ICT services
- Build and maintain strong and productive relationship with Campus stakeholders
- Promote and champion ICT services to the Campus IT user community
- Ensure timely, concise and effective communication with campus stakeholders regarding Service outages, Interruptions and Service improvements
- Plan, compile, manage and execute the ICT Service Delivery budget
- Identify potential and actual risk, ensuring appropriate documentation, reporting and communication.

Managing Director
Elpro Technology
01/05/2006 until 30/04/2016

Owner and founder of IT Company providing Information Technology services to the Eastern Cape region in South Africa. Day to day activities include... Owner and founder of IT Company providing Information Technology services to the Eastern Cape region in South Africa. Day to day activities include performing technical duties at outsourced clients, generating quotes and invoices, monthly budgeting and forecasting, payroll, managing multiple budget accounts, liaising with clients about their needs and requirements and proposing solutions, implementing proposed solutions, post implementation follow up, scheduling and chairing meetings, etc.

Systems Engineer
Nelson Mandela University
01/02/2002 until 30/04/2006

Responsible for the admin and running of all Linux/Unix systems, as well as all database systems at the university. Manage the perimeter security... Responsible for the admin and running of all Linux/Unix systems, as well as all database systems at the university. Manage the perimeter security of the institution.

Systems Administrator
General Motors
01/10/2001 until 31/01/2002

Lotus Domino Administration. HTML, MS Access and SQL programming. Manipulating data in MS Excel. Development work in SAP. Lotus Domino Administration. HTML, MS Access and SQL programming. Manipulating data in MS Excel. Development work in SAP.

Technical Support Specialist
Goodyear
01/12/1998 until 30/09/2001

Administrate Microsoft NT Servers. Maintain PC-based network. Support PC users. Install PC Software and Hardware. Troubleshoot PC-related problems. Evaluate new products. Administrate Microsoft NT Servers. Maintain PC-based network. Support PC users. Install PC Software and Hardware. Troubleshoot PC-related problems. Evaluate new products.

Languages Rating 1-10

English
speaking: mother tongue (10)
writing: 10
Afrikaans
speaking: mother tongue (10)
writing: 10

Qualifications

MTECH: Information Technology – 2011

Publications and Projects

Publications